Refund Policy

This Refund Policy explains how PDReviews reviews refund requests related to PDReviews service fees or charges made directly through our website or support channels.

Utility provider charges, deposits, account balances, taxes, late fees, reconnection fees, and third-party processing charges may be controlled by the relevant provider and may not be refundable by PDReviews.

PDReviews may review a refund request when there is a duplicate payment, incorrect PDReviews service fee, processing error, unauthorized charge, or a cancellation request made before paid PDReviews work has started.

Refund eligibility depends on the charge type, timing, documentation, payment status, and applicable law.

Fees may be non-refundable once PDReviews has completed administrative support, consultation, documentation review, service coordination, or other requested work.

PDReviews cannot refund charges collected by a utility provider, payment processor, government entity, or another third party unless those funds were received and controlled by PDReviews.

To request a review, contact support@pdreviews.com or call 1 (888) 241-5281. Include your full name, contact information, payment date, amount, transaction reference if available, and a brief explanation of the issue.

We may ask for additional information to verify the payment and review the request.

PDReviews aims to review refund requests within a reasonable business timeframe after receiving the required information. Approved refunds are usually returned to the original payment method when possible.

Bank, card issuer, and payment processor timelines may affect when funds appear in your account.

If you want to cancel a requested service, contact us as soon as possible. Cancellation does not automatically create refund eligibility if work has already started or completed.

PDReviews may update this Refund Policy from time to time. The updated version will be posted on this page with a revised date.